Shipping & Delivery
We fulfill orders within 5 to 7 business days of ordering. All orders are shipped in the order they are received. Shipping hours are: Monday–Friday, 10 AM - 5 PM PST.
We primarily use USPS to ship domestic orders, and in most instances a signature is not required upon delivery. You will be sent a tracking number when your shipping label prints. Please allow up to 12 hours for tracking information to be updated.
Once your order leaves our warehouse, it is out of our control. For questions and concerns about shipping, please contact the carrier.
We will not be responsible for any items lost during shipping, but if that does happen, contact us and we will make it right.
Shipping fees are non-refundable.
We sincerely hope that you will not need to return your Kraut Source, but just in case, please see the following policy.
Returns & Replacements:
Merchandise that has been used or altered will not be accepted for return or exchange.
Returns will be accepted within 30 days of the delivery confirmation date.
All return packages should be insured. There will be no refunds on items damaged during shipping. You must file a claim with the carrier.
We do not reimburse shipping costs.
Your credit card will be refunded within 3 – 10 days of receipt of your item.
You will be charged a 10% re-stocking fee.
If an item arrived at your destination already damaged, we will gladly replace it at no additional cost.
How to return an item:
Please email us at firstname.lastname@example.org first to explain the return and obtain a return/exchange authorization.
Ship your item(s) via an insured carrier to:
Cultured Gourmet LLC
1201 Pacific Ave
San Francisco, CA 94109
We will provide confirmation of receipt of your return(s).
Kraut Source is a registered trademark of Cultured Gourmet LLC